Helpdesk and Ticketing

Nagios plugins for monitor helpdesk and ticketing systems.

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Showing 11-20 of 21 results.

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Helpdesk and Ticketing
check_otrs_user.pl

The plugin checks the MySQL database of an OTRS installation. It looks into the tables of session management to count the agent and users. The…

RT
Create Ticket in RT
http://www.wightman.ca/~priyantha/nagios.html

This is a script written in Perl to create a ticket in RT when an alarm is acknowledged in Nagios. There is another shell script…

RT
AutoCloseOnNagiosRecoveryMessages – RT Integration
http://wiki.bestpractical.com/view/AutoCloseOnNagiosRecoveryMessages

This tip is based on an e-mail from Todd Chapman to the rt-users mailing list (Mars - 2004). We use Nagios to check if our…

RT
SendNagiosAlert – RT Integration
http://wiki.bestpractical.com/view/SendNagiosAlert

This script will only run if a ticket is created, a ticket's status is changed, or a ticket is moved to another queue. If one…

RT
create_ticket.pl – RT Integration
http://www.wightman.ca/~priyantha/nagios.html
OTRS
Nagios OTRS Integration

Open Tickets from Nagios: send an email via (host_)notify_otrs.sh if an error is acknowledged to open a new ticket. The scripts are notifications command to…

Helpdesk and Ticketing
check_otrs.php

Requirements: php for cli php with mysql support Tested with otrs-version 2.0.4. check_otrs.php v0.1 (29 Dezember, 2008) Count tickets in otrs Usage:check_otrs.php -H host -u…

Helpdesk and Ticketing
check_otrs.pl

This plugin connects to a OTRS (www.otrs.org) mysql-db. It looks through the tables to tickets which state 'new' or 'open'.The queue on which new or…

Unicenter Service Desk
UnicenterService Desk Ticket Automation Script
http://felipeferreira.net/?p=269

Uses Nagios + NRPE_NT to pass parameters from alarms. HOWTO: Define: nrpe.cfg to use this script: command[create_ticket]=cscript //Nologo c:nrpe_ntpluginssd.vbs $ARG1$ Call from nagios server: ./check_nrpe…

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