Helpdesk and Ticketing

BMC Service Desk Express (Magic)

Nagios2sde

Helpdesk and Ticketing

check_otrs_user.pl

The plugin checks the MySQL database of an OTRS installation. It looks into the tables of session management to count the agent and users. The…

RT

Create Ticket in RT

http://www.wightman.ca/~priyantha/nagios.html

This is a script written in Perl to create a ticket in RT when an alarm is acknowledged in Nagios. There is another shell script…

RT

AutoCloseOnNagiosRecoveryMessages – RT Integration

http://wiki.bestpractical.com/view/AutoCloseOnNagiosRecoveryMessages

This tip is based on an e-mail from Todd Chapman to the rt-users mailing list (Mars - 2004). We use Nagios to check if our…

RT

SendNagiosAlert – RT Integration

http://wiki.bestpractical.com/view/SendNagiosAlert

This script will only run if a ticket is created, a ticket's status is changed, or a ticket is moved to another queue. If one…

RT

create_ticket.pl – RT Integration

http://www.wightman.ca/~priyantha/nagios.html

OTRS

Nagios OTRS Integration

Open Tickets from Nagios: send an email via (host_)notify_otrs.sh if an error is acknowledged to open a new ticket. The scripts are notifications command to…

Helpdesk and Ticketing

check_otrs.php

Requirements: php for cli php with mysql support Tested with otrs-version 2.0.4. check_otrs.php v0.1 (29 Dezember, 2008) Count tickets in otrs Usage:check_otrs.php -H host -u…

Helpdesk and Ticketing

check_otrs.pl

This plugin connects to a OTRS (www.otrs.org) mysql-db. It looks through the tables to tickets which state 'new' or 'open'.The queue on which new or…

Unicenter Service Desk

UnicenterService Desk Ticket Automation Script

http://felipeferreira.net/?p=269

Uses Nagios + NRPE_NT to pass parameters from alarms. HOWTO: Define: nrpe.cfg to use this script: command[create_ticket]=cscript //Nologo c:nrpe_ntpluginssd.vbs $ARG1$ Call from nagios server: ./check_nrpe…