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Nagios plugins for monitor helpdesk and ticketing systems.
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The plugin checks the MySQL database of an OTRS installation. It looks into the tables of session management to count the agent and users. The…
This is a script written in Perl to create a ticket in RT when an alarm is acknowledged in Nagios. There is another shell script…
This tip is based on an e-mail from Todd Chapman to the rt-users mailing list (Mars - 2004). We use Nagios to check if our…
This script will only run if a ticket is created, a ticket's status is changed, or a ticket is moved to another queue. If one…
Open Tickets from Nagios: send an email via (host_)notify_otrs.sh if an error is acknowledged to open a new ticket. The scripts are notifications command to…
Requirements: php for cli php with mysql support Tested with otrs-version 2.0.4. check_otrs.php v0.1 (29 Dezember, 2008) Count tickets in otrs Usage:check_otrs.php -H host -u…
This plugin connects to a OTRS (www.otrs.org) mysql-db. It looks through the tables to tickets which state 'new' or 'open'.The queue on which new or…
Uses Nagios + NRPE_NT to pass parameters from alarms. HOWTO: Define: nrpe.cfg to use this script: command[create_ticket]=cscript //Nologo c:nrpe_ntpluginssd.vbs $ARG1$ Call from nagios server: ./check_nrpe…
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