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Description:
This plugin checks OTRS for ‘new’ or ‘open’ tickets.
Current Version
Last Release Date
May 27, 2009
Compatible With
Owner
Nagios Exchange
Built on over 25 years of monitoring experience, the Nagios Core Services Platform provides insightful monitoring dashboards, time-saving monitoring wizards, and unmatched ease of use. Use it for free indefinitely.
The plugin
It looks through the tables to tickets which state 'new' or 'open'.The queue on which new or open tickets have to look for is configurable.
Return codes:
return OK even there is no new/open ticket on specified queue return WARNING even count of new/open tickets>= warninglevel return CRITICAL even count of new/open tickets>= criticallevel return CRITICAL even there is no database connection return UNKNOWN even the tickets can't be count
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