CA Unicenter

UnicenterService Desk Ticket Automation Script

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Description:

A Nagios script that allow the dynamic and automtization of ticket creation in Unicenter Service Desk. The script is still under development, but has been test with Unicenter Service Desk 11. By Felipe Ferreira.

Current Version

Last Release Date

2009-02-24

Compatible With

Owner

Nagios Exchange

Website

http://felipeferreira.net/?p=269

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Project Files
FileDescription
sd.txt

The script

Project Notes
Uses Nagios + NRPE_NT to pass parameters from alarms. HOWTO: 
Define: nrpe.cfg to use this script:

command[create_ticket]=cscript //Nologo c:nrpe_ntpluginssd.vbs $ARG1$

Call from nagios server:

./check_nrpe -H 192.168.3.228 -t 30 -c create_ticket -a  "-G HD1 -T I -C Comunicaciones.ADSL -A avdarie -P Urgente -S 'Resumo_del_problema D Descricion de la cosa toda SWAJ21312' "
Tips on integration with Service Desk can be found here: http://www.helpdeskusers.com/e107_plugins/content/content.php?content.59
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